Refund policy
Last Updated: May 2026
At Norvayne, customer satisfaction is extremely important to us. If for any reason you are not fully satisfied with your purchase, we are available to assist you.
Returns
Most products may be returned within 30 days after delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- All tags, accessories, and original packaging must be included
To request a return, contact us at:
📧 norvayne@hotmail.com
Please provide your order number in your message.
Refunds
After receiving and inspecting the returned item, refunds will be issued to the original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the error was caused by us
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
Non-Returnable Items
The following items are not eligible for refunds or exchanges:
- Customized or personalized products
- Gift cards and digital products
- Clearance or final-sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us immediately so we can resolve the issue promptly at no additional cost.
We reserve the right to reject returns that do not comply with this policy.